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7 storiesOur Growth Secret Was Also The Thing That Nearly Sank Our Gym Chain
Tariq Hussain, Co-founder of Forge Fitness, shares how the gym chain's manual scheduling process nearly derailed their growth. By implementing Northpeak, Forge Fitness eliminated scheduling errors, reduced…
How Oakhaven Care Group Put Familiar Faces Back on Shift
Ruth Kavanagh, Operations Director at Oakhaven Care Group, shares how better scheduling moved the team from last-minute agency cover to familiar faces on shift.
The Scheduling Change That Kept Our Shops Open
Grace Mensah, COO of The Bramble Trust, explains how their charity was losing income and burning out volunteers through inefficient scheduling.
Ridgeway Distribution clears the fog across 60 depots
Dean Whitlock, Network Operations Director at Ridgeway Distribution, describes how the UK parcel and pallet business replaced a fragmented, reactive planning model across 60 depots with a single, demand-driven view of the entire network. By adopting Northpeak Crew, Pulse, and Onsite, Ridgeway cut agency labour from 18% of its depot wage bill to under 11% in a single quarter, pushed trunk on-time departures to 99%, and saved over a million pounds a year - while freeing Dean to run operations rather than chase yesterday's fires.
Harbour & Pine ends the weekend staffing scramble
Niamh Doyle, Group Operations Director at Harbour & Pine, shares how the boutique five-hotel group replaced fragmented, department-by-department scheduling with a single occupancy-driven plan across all properties using Northpeak. The result: agency and overtime costs down by around a third, check-in complaints all but eliminated, and a group that now operates as one coherent business rather than five hotels that happen to share a name.
The Weekend We Ran Out of Oat Milk Changed Everything
Amara Okonkwo, Operations Director at Kestrel Coffee Roasters, shares how a single chaotic Saturday across three Bristol cafés exposed the true cost of running a growing hospitality group…